Refunds & cancellation
This page sets out the EZRate Refunds & cancellation in plain words. Using the website, the price pages, the tools or the dashboard means you accept it; if anything is unclear, contact support before buying a paid plan. It applies equally to free users and paid plans unless a difference is stated.Rules for USDT payments, amount mismatches and refunds.
01Payment method
Payment is in USDT only, on TRC20 or BEP20, to the address reserved for your order for 30 minutes. Network fees are paid by the buyer.
02Underpayment
The order is marked “needs review”. After review we either activate a proportionally shorter plan or refund the amount minus network fees.
03Overpayment
The excess is added to your account credit and used at your next renewal, or refunded on request.
04Late payment
Payments up to 24 hours after the reservation expires are accepted with manual approval. After that, please open a ticket.
05Cancellation
There is no auto-renewal. Within 72 hours of purchase, if less than 5% of the quota was used, the full amount can be refunded.
06Wrong network or token
Funds sent on a different network or in a token other than USDT may not be recoverable.
07How to request
Open a “Billing & subscription” ticket in your dashboard with the transaction hash. We reply within 2 business days.
08Services covered
This text applies to every EZRate service — from rate pages such as the US dollar, gold and USDT to the rates API, widgets, exchange-office boards and price alerts. Rates are published for information only and EZRate does not buy or sell currency; trading decisions and their consequences are the user’s own, and before a large trade it is best to confirm the final price with a licensed exchange office.
09Changes and contact
This text may be updated as the services grow; the date of the last change is shown at the top and important changes are e-mailed to registered users. For any question use the contact page or the support section of your dashboard.